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Emergency preparedness in Millgrove

A case study

summary

Emergency preparedness is a key issue facing communities everywhere...

With support from The Resilience Canopy, the Millgrove Residents Action Group (MRAG) implemented a range of significant, community-led projects to strengthen Millgrove’s emergency preparedness. The results in this picturesque Victorian town are already paying dividends. And they’re just getting started.

Snapshot

Disasters cost the Australian economy $38 billion per year...

...and are predicted to cost a staggering $73 billion per year by 2060 (Deloitte Access Economics 2021) 

  • Every $1 invested in pre-disaster resilience saves $3-$13 in post-disaster recovery (Source:  _______)
  • Nearly half of Australia’s population live in communities with a low-to-moderate level of disaster resilience (BHNRC 2020)
  • Surrounded by dense forest and with the Yarra River running through it, Millgrove is classified as one of the highest bushfire-risk communities in Victoria and is also prone to significant flooding.

Snapshot

$38

Billion

the amount (in AUD) that Australia spends every year on natural disasters. This is predicted to increase to a staggering $73 billion per year by 2060 (Deloitte Access Economics 2021) 

$1 =

$3-13

Every $1 AUD invested in pre-disaster resilience saves $3-$13 in post-disaster recovery (Source:  _______)

nearly

half

The number of Australia’s population that live in communities with a low-to-moderate level of disaster resilience (BHNRC 2020)

Fires &

floods

Surrounded by dense forest and with the Yarra River running through it, Millgrove is classified as one of the highest bushfire-risk communities in Victoria and is also prone to significant flooding

The challenges

The Millgrove community is not wealthy, but there is much resilience here. People genuinely care for each other, and that’s what drives change.

— Cindy McLeish MP

With the support of The Resilience Canopy, The Millgrove Residents Action Group (MRAG) undertook deep dive sessions to assess community risks and to plan proactively.

This is part of The Resilience Canopy's Six-Step Engagement Model (see video), which helps communities identify their strengths and challenges through numerous community engagement forums and mapping exercises.

After much hard work and deliberating, Millgrove created its Resilience Plan which contained nine priority projects.

Unsurprisingly, given the community’s susceptibility to fires and floods, the plan featured a number of disaster-related projects, primarily to:

The challenges

  • Build community awareness and emergency preparedness – To implement this, the community group proposed a campaign to help residents understand local hazards and take steps to be ready for fire, flood and other risks, with an emphasis on youth involvement and school partnerships.  
  • Make properties more climate resilient – MRAG decided to create a program – drawing on models from other regions, and expert partners – to help residents upgrade homes with fire and flood resistant features.
  • Reduce fire risk in the sawmill – To collaborate with the mill owner and State Government departments to manage the build-up of fuel and explore long-term repurposing of the site. 
  • Strengthen phone and internet communications – Advocate for improved digital connectivity to enhance access to emergency alerts and reduce isolation.  
  • Enhance roads and trails – Improve local access and evacuation routes to reduce vulnerability in emergencies and improve daily safety.  

The challenges

With its key climate resilience ambitions outlined, the Millgrove community set about actioning them

The Actions

The Resilience Canopy guided community members on how to approach partners and helped connect them together...

According to MRAG, one of the main benefits in addition to providing valuable contacts was that this process allowed the community to ‘dream big’.

As a result, Millgrove has been successfully galvanising the support of community, council, government programs, funding bodies, and partners to realise their ‘big dream’ emergency preparedness ambitions. 

The Actions

1. Increase community awareness and preparedness

Three community open days, sponsored in part by the local Bendigo Bank, have been run so far as part of this campaign to engage locals in emergency preparedness.

Featuring informative workshops, guest speakers and celebrations of the Millgrove Plan and achievements made to-date, these have been well received by the broader community.

MRAG has also engaged Millwarra Primary School, which the group sees as being pivotal in involving youth in community projects and resilience education. This will build intergenerational resilience and help keep Millgrove as strong and together as possible.

MRAG has also invested in an informative website and Welcome Pack to increase connectivity, as well as first aid training for the committee and the CFA to develop essential skills for emergency situations.

The Actions

2. Strengthen phone and internet communications

Prior to their Resilience Plan, Millgrove residents were frequently left cut off during extreme weather events, leaving them stranded, un-contactable, riddled with anxiety. Thankfully, the Millgrove Residents Action Group has made great strides in this area.

MRAG worked with Telstra to upgrade the nearby telecommunications tower, greatly improving the overall mobile coverage in the region. Not content with this, they also partnered with Optus to share reception capabilities, providing further peace-of-mind.

In terms of internet, key facilities and organisations in Millgrove have now established Star Link Wi-Fi, which will enable more reliable internet connectivity during emergencies. And finally, MRAG purchased six walkie talkies to help them maintain contact with each other, which will prove invaluable in emergency situations.

The Actions

3. Reduce fire risk at the sawmill

Given the dense forestry around Millgrove, the sawmill has long been one of the town's key assets. However, it has also been identified as a potential fire risk. This Resilience Plan item sought to improve communications with the owner and relevant State

Government departments to better manage the build-up of fuel and to explore the long-term repurposing of the site.

MRAG has had constructive discussions with the mill owner, who has already reduced the site’s fuel usage and storage.

Further discussions are ongoing, but there is no doubt that this project has already improved community connection  and set them up for greater success in the near future.

The Actions

4. Enhance roads and trails

MRAG is thrilled to have completed improvements to River Road and Dee Trails, making them safer for residents and visitors alike. Now, they turn their attention to the longer-term focuses…

From an emergency preparedness standpoint, Millgrove only has one main road in and out, limiting its evacuation and recovery options. Thus, providing more evacuation routes is essential in reducing vulnerability in emergencies.

MRAG has begun an audit for alternative exit roads. One of those suggested is on a property that is currently being sold, and the community is keen to speak with the new owners about the options.

The Actions

5. Support climate-resilient properties

Millgrove has retrofit its Resilient Buildings Council and is now setting its sights on a whole community retrofit program. MRAG is currently preparing grant applications to support this, be it for the whole community or as part of a trial.

One grant application has a proposed submission date in September 2025. If successful, 3-5 local residences will be upgraded with fire and flood resistant features, with the idea being to use these as models to obtain funding and roll this out more widely over time.

Impacts: what worked?

Our group has become rather resilient without knowing about resilience.

— MRAG President Maureen

Aside from the obvious impacts of the actions above, Millgrove has been transformed as a community in other ways too.

Connection, respect, empowerment, and wisdom, also known as CREW, are at the centre of any Resilient Community. Here’s how Millgrove has increased its CREW characteristics by working through The Resilience Canopy program...

Impacts: what worked?

  • Connection
    MRAG has established numerous partnerships with local groups on community initiatives, including free meal programs and events, and dozens of major organisations like Bendigo Bank, AusNet and Telstra that have assisted Millgrove with funding and support MRAG’s promotion of intergenerational engagement – with youth becoming involved in surveys and events and open forums – sets the community up for sustained connection.
  • Respect
    Community voices are central to decision-making. As such, MRAG made sure to conduct frequent consultations and sessions to ensure diverse opinions were heard, recognised and respected. Respect for MRAG and Millgrove have been further aided by winning coveted awards like Community Group of the Year 2024 and Citizen of the Year 2025.
  • Empowerment
    By making substantial progress to their Resilience Plan already, the community feels more confident in approaching partners and planning for the best outcomes in terms of emergency preparedness and other community priorities.
  • Wisdom
    Community experience has informed broader resilience efforts – by learning from past fire and flood events. Then there’s MRAG President Maureen who has shared her wisdom about thinking big but starting small and building a strong foundation, layer by layer, through numerous speeches and forums. Her experiences have resonated strongly.

Impacts: what worked?

And in arguably the greatest testament to the community’s efforts, Millgrove’s vision and success is inspiring other communities around Australia.

What to know more about C.r.e.w.?

What characteristics does a resilient Canopy Community have in common? Connection, respect, empowerment, and wisdom, also known as CREW. Find out more about C.R.E.W. on our Program page

Looking ahead...

Millgrove will continue to take meaningful steps to complete its remaining Resilience Plan projects...

...such as increasing community awareness around emergencies, supporting climate-resilient building improvements, and working on creating more evacuation routes.

Looking ahead

MRAG has recently created a Community Plan 2025, which combines the Resilience Plan with the future vision of Millgrove.

The document has been printed and disseminated to many people in the community, and is being presented to local, state and federal government representatives and other agencies.

Dynamic and evolving, this Community Plan will ensure that the Canopy Community of Millgrove can keep leading its own journey and going from strength to strength in preparing for emergencies, and the community’s other key priorities.

Looking ahead

Take the journey, stay positive and have faith in those who are walking with you

— MRAG President Maureen